The game demoted my rank to wood from gold

7 votes

After the recent update, the game reset my rank from gold to wood. My rank was gold prior to the update. In the game, my win count is displayed as zero, which seems inconsistent with the ranked match history that shows more than 10 wins. I have attached images for your reference.

Need more info Suggested by: UniqqLMDer (11 Dec, '23) • Upvoted: 30 Dec, '23 • Comments: 5

Comments: 5

12 Dec, '23
tymothee Admin
Hey Uniqq,

Sorry for the issue :/

Here a process for recover your stats :

Following the loss of profile stats for clans we will be manually resetting them for any users affected.
In order to do so we need the following information:

- The stats_XXXXX.sav file located in Steam\steamapps\common\Northgard\save
- Screenshots of your profile showing all the clans
- The stats that where there for each clan (or a close approximation)

The information needs to be sent to the following email: qa@shirogames.com

Here an example of what to send in the email :

Please find below the stats I should have for this clan (please do not list any clans that already have the correct value)

- Wolf 50 win 75 played
- Boar 13 win 45 played
- Kraken 150 win 178 played
- etc...

Thanks
2
13 Dec, '23
UniqqLMDer
I forgot to mention that I playing this game on Epic Games
2
14 Dec, '23
Mredurslx
I have the same problem, I log in from the epic games system.
14 Dec, '23
Doğa Melis ERKE
I have the same problem. Fix please. After every update i see this problem...
27 Dec, '23
Pandaxz93
Same happened to me. At one point even the logo for completing the Lynx conquest dissapeared, but came back when i checked the player profile.
I got my demotion/lost my player profile progress after the launch of (and bought) the Owl clan DLC. I first noticed this on the 23rd of december this year (2023). At the same time I started the game through Steam I got 4 achievements randomly that I haven't done (Faithbook, Midas was an amateur, King Rank, PlayWithFire). The random achievements case was the same for my brother (in addition to the ones listed for my case he gained 7 Wonders, which I had from before), but he don't have the Owl DLC or the Cross of Vidar Expansion Pack - so his player profile was untouched or as normal. Seems to me it has something to do with the newest Owl dlc (most likely), the cross of vidar expation pack or the combination?